Log in help

Frequently Asked Questions

What do I do if:

1. I forgot my password
You can reset your password here.

2. I tried a password reset but never received an email
Make sure to check your spam or junk folder. The email will usually arrive within seconds, but may sometimes take sevearl minutes.

3. The password reset email is not in spam and it has been several minutes
Did you register with a different email address or never registered with us to begin with? Try registering a new account.

4. I received the password reset email but the reset form is not working
Please make sure that you enter the email you registered with. Also, be sure to copy and paste the long "key" in one piece. If it has wrapped into multiple lines in your email, you will need to combine it into a single line again.

If none of the above helps, please contact us.

Reset password « Back to Log in page